Quality Policy

Our Commitment

As Mazaka Otomotiv ve Mühendislik, in our vehicle conversion, interior design, equipment installation and restoration activities, we base our work on correctly understanding customer needs, developing technically sound solutions and reliably fulfilling our commitments.

In the activities we carry out, we commit to the following principles:

• Determining customer requirements and applicable legal, regulatory and technical requirements; meeting these requirements from design and engineering through to installation, inspection and delivery.
• Reviewing, verifying and assessing the fitness for purpose of designs and projects developed by our own engineers; carrying out, in a controlled manner, any changes that affect vehicle safety and technical conformity.
• Making use of competent staff, suitable infrastructure and measurement resources, and reliable suppliers; developing employees’ quality awareness, sense of responsibility and participation in improvement.
• Protecting customers’ vehicles, equipment, information and other assets; ensuring the traceability of work and controls, and preventing the recurrence of nonconformities by eliminating their causes.
• Evaluating risks and opportunities together with our activities; continually improving customer satisfaction and the effectiveness of our quality management system by monitoring customer feedback, process results and measurable quality objectives.

Top Management Commitment

As top management, we maintain the compatibility of this policy with the organization’s purpose and strategic direction, and ensure it provides a framework for quality objectives and that the resources needed to implement it are provided.

Communication and Review

The policy is communicated to employees, and its understanding and application are supported; it is made available to interested parties as appropriate. Its continuing suitability is evaluated during management review and whenever significant changes occur.